Madelyn Calabrese and Tom Harris of Haynes and Boone Named BTI Client Service All-Stars for 2015


2015 BTI Client Service All-Stars

The widely respected BTI Consulting Group has named Haynes and Boone, LLP Partners Madelyn Calabrese and Tom Harris as 2015 BTI Client Service All-Stars, putting them in elite company as exceptional providers of client service.

Both Calabrese, who focuses her practice on investment management matters, and Harris, leader of the firm’s mergers and acquisitions practice, were nominated for the award by clients in the financial services industry.

“We are extremely proud of this accomplishment especially since it so clearly reflects our firm's long-held client-first culture,” said Haynes and Boone Managing Partner Tim Powers. “Both Madelyn and Tom clearly live this every day.”

The BTI survey is an independently researched, client-driven ranking of attorneys based on 320 in-depth, interviews with legal decision makers at the world’s leading organizations. During the survey, BTI asks the interviewees which attorneys they worked with in the last 12 months stand out as exceptional in terms of client service.

No attorney can lobby to be added to list, there is no self-submission process, and law firms cannot provide names of clients to be contacted.

“The 354 attorneys in this report are the individuals clients think of -- and turn to – first …,” BTI says. “They service clients better than anyone and everyone. Most attorneys are focused on building out the expertise and practice capabilities needed to tackle every client need. Relatively few focus on delivering the absolute best client service. Not just good, the absolute best. As in: serving the client better than anyone else.”

In welcoming Calabrese and Harris to the exclusive list, BTI President Michael B. Rynowecer said each lawyer named should be extremely proud.

“You are part of a rare breed of attorneys who combine exceptional legal expertise with practical advice, business savvy and innovative, effective solutions—all of which help make your clients’ lives easier,” Rynowecer said. “I have spent 25 years dissecting all aspects of client relationships through in-depth client research and helping professionals boost client service. I admire those who embody client service excellence. Congratulations on your achievement.”

Calabrese, a New York-based partner, provides advice to broker-dealers and investment advisers on a broad range of registration, regulatory, compliance and inspection/enforcement matters. She also regularly counsels clients on the formation and ongoing representation of domestic and offshore hedge and private equity funds.

Harris is a Dallas-based partner with more than 25 years of experience in acquisitions, divestitures, securities transactions and other corporate matters. He has represented both buyers and sellers in public and private sale-of-business transactions. He also has represented independent committees of boards of directors.

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